Frequently Asked Questions
Everything you need to know about our sustainable beauty essentials.
Are all your products 100% vegan and cruelty-free?
Yes, absolutely. At The Earthly Alternative, we believe in kindness to all living beings. Every product in our collection is certified vegan and has never been tested on animals.
What kind of packaging do you use for shipping?
We use 100% plastic-free, biodegradable, and recyclable packaging. From our compostable mailers to our water-activated paper tape, we ensure your beauty routine leaves a minimal footprint.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its journey.
What is your return policy for skincare products?
Due to the hygienic nature of beauty products, we can only accept returns on unopened and unused items within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. We are working hard to expand our earthly reach to more countries soon.
Are your ingredients ethically sourced?
Sustainability is at our core. We partner exclusively with suppliers who follow fair trade practices and prioritize regenerative farming methods for all our botanical ingredients.